Contact Us
We'd love to hear from you. Whether you have a question about your order, our products, shipping, or returns, our team is here and always happy to help you and your pet.
Get in touch
- Email: support@muino.store
- Response time: We reply to every message within 24 hours.
- Support hours: Monday to Friday, 9:00 AM – 6:00 PM (EST).
Prefer to write to us directly? Use the form below and we'll get back to you shortly.
Frequently asked
Where is my order?
Orders ship within 24–48 hours and typically arrive in 5–9 business days within the U.S. You'll receive a tracking link by email as soon as it ships.
Can I change or cancel my order?
If you need to update or cancel an order, email us within 12 hours of ordering and we'll do our best to help before it ships.
What is your return policy?
Every order is backed by our 30-day money-back guarantee. See our Refund Policy for full details.
Need help using the brush?
Your order includes a Quick Start Guide, and our team is happy to walk you through anything — just reach out.
We're always here for you
No question is too small. Your happiness — and your pet's — matters to us, and we're only an email away whenever you need us.